COVID-19 has changed financial service websites

During the pandemic, Deloitte found 16% of banking customers took out a loan digitally for the first time, while 15% took out a mortgage digitally for the first time. COVID-19 has put a spotlight on the digital financial services experience, which has had a significant impact on those organizations’ websites.   

With the current shift toward online banking, embracing digitization needs to happen as soon as possible to maintain service delivery standards and meet customer expectations. 

Financial services need to adopt a digital-first strategy that prioritizes online services and digital banking in order to keep up with customer preferences and industry trends. 

Find how COVID-19 has impacted financial services websites and what you can do to create a more optimized digital strategy to keep up with customer preferences.  

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