What To Expect:
• Hear from experts in web search, accessibility, and analytics during a live Q&A panel on customer experience. Learn how each specialty is a piece of the puzzle to optimizing your digital customer experience.
• Discuss three actionable approaches in driving a stronger customer experience that you can use now:
Reclaim Trust. Increase retention by better serving customers honestly and transparently
Design for People (Not Customers). Create experiences that are intimate, immediate, unique.
Work together. Optimize your customer experience by focusing on all areas of your website and how they work together.
Presented By:
Arun Kumar - SVP, Data & Insights of Hero Digital